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Return Policy
  • Custom orders are non-cancellable.

  • Close-out items are non-returnable.

  • Items that have been assembled are non-returnable.

  • For items that are returnable, returns must be made within 60 days of receipt. Returned items must be in the original cartons and in new condition.

  • Returns are subject to a 25% restocking fee.

  • Merchandise returns will not be accepted without prior return authorization from Luxor.

  • To obtain a return authorization (RMA) number, e-mail our Customer Service Department at: LuxorCustomerServiceDealer@luxorfurn.com or call 1-800-323-4656. Please have the following information available:

    • Your order number

    • Your PO number

    • Shipping address

    • Part number and quantity that needs to be returned

    • Contact information